Privacy Policy | Car Lockout Grand Prairie Grand Prairie Texas

This Privacy Policy explains how Car Lockout Grand Prairie collects, uses, and protects information when you visit our website, call us, or request service. We respect your privacy and aim to collect only what we need to provide locksmith and roadside services. By using our site or contacting us, you agree to the practices described here.

Information We Collect

We may collect information you provide directly, such as your name, phone number, email address, service address, vehicle details, and a short description of the problem. This information is typically shared when you fill out a form, request a quote, schedule service, or call us for help. If you send us a message, we may keep a record of the communication to assist you and improve customer support.

We may also collect basic usage information when you browse the website. This can include approximate location, device type, browser type, pages viewed, and general interaction patterns. This data is used to keep the site working properly, prevent fraud, and improve performance.

How We Use Your Information

We use your information to respond to requests, provide quotes, dispatch technicians, verify details, and complete service. This includes contacting you by phone, text message, or email to confirm location, arrival timing, service options, and payment details. We may also use your information to provide receipts, service follow-ups, and customer support.

We use website analytics and technical data to maintain security, troubleshoot issues, and understand what content is helpful. This helps us improve pages related to car lockout assistance, pricing, and service coverage. We do not sell your personal information.

Phone Calls, Text Messages, and Email

When you call or text, we may collect the phone number and details you share so we can provide service. Messages may be stored by our phone or messaging providers as part of normal business operations. If you prefer not to text, you can request communication by phone or email instead.

If you email us, we will use your email address to respond and help with your request. Our contact email is info@carlockoutgrandprairie.com. Our service phone is (214)838-7730.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic functions, remember preferences, and measure site performance. Cookies are small files stored on your device that help the site operate smoothly. You can control cookies through your browser settings, but disabling them may affect how some pages function.

Sharing of Information

We may share information with service providers that help us operate the website, process payments, communicate with customers, or dispatch technicians. These providers are permitted to use information only as needed to perform services for us. We may also share information if required to comply with legal obligations, enforce policies, prevent fraud, or protect safety.

If a technician or partner company is dispatched to help you, we may share the details needed to complete the job. This can include your name, contact information, location, vehicle details, and the service requested. We share only what is necessary to complete the service efficiently.

Payment Information

If you make a payment, transactions may be handled by third-party payment processors. We do not store full payment card numbers on our website. Payment processors may collect and process payment details in accordance with their own privacy practices.

Data Security

We take reasonable steps to protect personal information using administrative, technical, and physical safeguards. No website or transmission method can be guaranteed to be completely secure, but we work to reduce risk and prevent unauthorized access. If you believe your information has been compromised, contact us so we can review the situation.

Data Retention

We keep information only as long as needed for business purposes such as service records, billing, customer support, and legal compliance. When information is no longer needed, we take steps to delete it or remove identifying details where appropriate. Retention time can vary depending on the type of information and operational needs.

Children’s Privacy

Our services and website are intended for general audiences and are not designed for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will work to remove it.

Your Choices and Rights

You may request access to the personal information we have about you, request corrections, or ask for deletion when appropriate. You may also ask us to limit certain uses of your information where applicable. To make a request, contact us using the details below, and we will respond within a reasonable time.

Third-Party Links

Our website may include links to third-party websites such as maps, review platforms, or informational resources. We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policy of any site you visit after leaving our website.

Contact Us

If you have questions about this Privacy Policy or how we handle information, contact Car Lockout Grand Prairie. Email info@carlockoutgrandprairie.com or call (214)838-7730. We will do our best to address concerns and explain our privacy practices clearly.